Privacy Policy

Privacy at Topic Talk Co

Effective date: July 15, 2026

Topic Talk Co ("we", "us", "our") respects your privacy and is committed to protecting the personal information of everyone who uses our resource (the "Service"). This Privacy Policy explains what personal information we collect, how we use, store, and disclose it, and the choices and rights available to you.

This Privacy Policy should be read together with our Terms and Conditions, which govern your subscription and use of the Service. Terms used in this Policy (such as "Service" and "Subscriber") have the same meaning as in the Terms and Conditions unless stated otherwise.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

Depending on how you use the Service, we may collect the following types of personal information:

Account information: name, email address, password (stored in encrypted form), and organisation or role (for example, clinician, support worker, or caregiver).
Billing information: billing name, address, and subscription plan (monthly or annual). Full payment card details are collected and held by Stripe, our payment processor, not by us directly (see Section 4).
Usage information: pages and resources viewed, login times, device and browser type, IP address, and general analytics about how the Service is used.
Correspondence: any information you provide when you contact us, for example through the FAQ, support enquiries, or feedback forms.

We do not collect personal information about the children or adults you support through use of the Service. The Service is designed to be used by the professional or caregiver (the account holder), not directly by the person receiving support, and no information about that individual should be entered into the Service.

2. How We Collect Personal Information

We collect personal information:

directly from you, when you create an account, subscribe, contact us, or otherwise interact with the Service;
automatically, through cookies and similar technologies as you use the Service (see Section 7); and
from our service providers, such as Stripe, in connection with processing your subscription payment.

3. How We Use Personal Information

We use personal information to:

create and administer your account and subscription, in accordance with the Terms and Conditions;
process payments and manage billing, renewals, and cancellations through Stripe;
provide, maintain, and improve the Service, including identifying which resources are most useful;
communicate with you about your account, subscription changes (including price changes, as described in Section 2.4 of the Terms and Conditions), new resources, or support enquiries;
detect, investigate, and prevent breaches of our Terms and Conditions, including the Prohibited Uses described in Section 4 of that document (for example, unauthorised account sharing); and
comply with our legal obligations.

4. Payment Processing (Stripe)

All subscription payments are processed by Stripe, a third-party payment processor. When you subscribe, your payment card details are provided directly to Stripe and are handled in accordance with Stripe's own privacy policy and security standards. We receive limited information from Stripe necessary to manage your subscription (such as subscription status, plan type, and billing history), but we do not store your full card number or other sensitive payment credentials.

5. Disclosure of Personal Information

We do not sell your personal information. We may disclose personal information to:

Stripe, for payment processing purposes;
IT, hosting, and cloud service providers who help us operate the Service;
professional advisers (such as legal or accounting advisers), where reasonably necessary; and
regulators, law enforcement, or other parties where required or authorised by law.

Please note that video content within the Service is provided via YouTube and other third-party platforms, as described in Sections 1 and 5.2 of our Terms and Conditions. Viewing this content may involve interaction with those third-party platforms, which have their own privacy policies governing any information they collect. We encourage you to review the privacy policies of any third-party platform you access through the Service.

6. Overseas Disclosure

Some of our service providers, including Stripe and our hosting providers, may store or process personal information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles, including through contractual protections where appropriate.

7. Cookies and Similar Technologies

The Service uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how the Service is used so that we can improve it. You can control or disable cookies through your browser settings, however, doing so may affect your ability to use certain features of the Service.

8. Data Security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes measures such as encrypted password storage and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You also play a role in protecting your own information: as set out in Section 4 of our Terms and Conditions, you must keep your login details confidential and must not share your account access with any other person.

9. Data Retention

We retain personal information for as long as your account remains active, and for a reasonable period afterwards to comply with legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

10. Access, Correction, and Complaints

You may request access to, or correction of, the personal information we hold about you by contacting us using the details in Section 12. We will respond within a reasonable timeframe and in accordance with the Australian Privacy Principles.

If you have a concern or complaint about how we have handled your personal information, please contact us first so that we can attempt to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Where changes are material, we will provide reasonable notice, such as by email or a notice within the Service, consistent with how we notify changes under Section 11 of our Terms and Conditions. The updated Policy will take effect from the date shown at the top of this document.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at hello@topictalk.co or refer to our Terms and Conditions and FAQ for further information.