Noticing that acknowledging feelings can look calm, brief, or structured.
Exploring how direct and clear language can show that someone has been heard.
Considering that the same words can land differently depending on the person receiving them.
Thinking about how checking in can help when you are not sure if a message has been heard correctly.
Reflecting on the many different ways people show understanding.
Exploring what acknowledging emotions looks like in your own communication style.
Rosa tells Captain Holt she needs to break up with her boyfriend. She is not sure how to approach the conversation. Captain Holt suggests acknowledging the other person's feelings during the conversation. The two role play the break up, with Holt taking the role of the boyfriend. Rosa practises what she might say in the real conversation.
• What did you notice about Rosa's communication style? What did you notice about Captain Holt?
• How did they both seem to approach the role play?
• What does acknowledging someone's feelings look like in your own way of communicating?
• What can make it harder to acknowledge someone's emotions in the moment?
• How could you let someone know their feelings matter to you?
• What might help when two people express emotions in very different ways?
The questions within this guide are designed to open dialogue and facilitate discussion around the relevant topics. It is up to the user to adapt as needed to best suit the person they are supporting. A neuroaffirming approach was central to the design of these resources and remains essential to their application. This means recognising and respecting the diverse ways people think, communicate, and experience the world, ensuring all conversations are led with curiosity, respect, and without judgement. These resources are a starting point. Trust your knowledge of the person you are supporting to shape the conversation from there.
For access to playback speed, transcripts or closed captions, please click the video title in the top left of the player to access the Youtube source where these controls are provisioned.
We are always looking to grow and improve this resource and would love to hear from you. Whether you have a suggestion for a clip or topic, a question about your subscription, or feedback to share, please do not hesitate to reach out.
Please also see our knowledge base for further information.
